During Ryan Libbey's roughly one-month stay at Lakeview in 2011, his mother, Jennifer Cote, found unexplained bruises all over his body. Credit: Courtesy of Jennifer Cote

New Hampshire Public Radio reporter Jack Rodolico spent a year uncovering allegations of patient abuse and fraudulent billing practices at Lakeview NeuroRehabilitation Center – like charging Medicaid for changing channels on a TV. Along the way, he encountered a crusading mother who made secret recordings of state regulators in a desperate attempt to get someone to help her daughter.

DIG DEEPER

Julia B. Chan worked at The Center for Investigative Reporting until June, 2017. Julia B. Chan is a producer and the digital editor for Reveal's national public radio program. She’s the voice of Reveal online and manages the production and curation of digital story assets that are sent to more than 200 stations across the country. Previously, Chan helped The Center for Investigative Reporting launch YouTube’s first investigative news channel, The I Files, and led engagement strategies – online and off – for multimedia projects. She oversaw communications, worked to better connect CIR’s work with a bigger audience and developed creative content and collaborations to garner conversation and impact.

Before joining CIR, Chan worked as a Web editor and reporter at the San Francisco Examiner. She managed the newspaper’s digital strategy and orchestrated its first foray into social media and online engagement. A rare San Francisco native, she studied broadcasting at San Francisco State University, focusing on audio production and recording. Chan is based in Reveal's Emeryville, California, office.