Compare backlogs and wait times at the 58 VA regional offices on this interactive map. Data on the number of veterans waiting, the number of veterans waiting more than 125 days, and the average delays veterans face update weekly, tracking in real time whether the VA is living up to its promises to improve.  Other metrics update as The Center for Investigative Reporting obtains internal VA performance metrics through the Freedom of Information Act and other methods.

Shane Shifflett

Shane Shifflett is a software developer and reporter who learned how to interrogate data while working on a story at Northwestern University's Medill School of Journalism. There, he wrote about a drug-addled prostitute's 300th arrest and the unforgiving criminal justice system failing its inmates. He also reported on the Chicago Police Department's wasteful deployment of cameras across the city. Before reporting, Shane studied computer science at the University of Missouri-Kansas City, worked in construction, moved packages for UPS and wrote software for a mutual fund company.