They describe closing cases after only one unsuccessful door knock and using proxy sources such as leases to tally household occupants.
Workers say poor training, shifting deadlines and clunky technology produced chaos. Now, a lawsuit and government reports are echoing their claims.
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Census field workers say faulty technology is hampering the decennial count.
The Government Accountability Office says the move entails new risks because the backup system was not tested extensively.
Anti-immigrant sentiment, partisanship and untested technologies risk a historic undercount in 2020, which could distort U.S. politics and spending for a decade.
As the 2020 census approaches, experts warn the count will be inaccurate. A look at why the census is struggling and whether efforts to save it can work.
The sensitive data could be vulnerable to malicious hacks that could identify individuals.